Thursday, December 27, 2007

Complaint against the Metrobank credit card

Tony Lopez over the holidays was complaining about his Metrobank credit card which he said gets refused too often, and took a swipe at the fact that a foreigner (an Australian, I think) heads its credit card operations. Today, he follows it up by printing a reader's complaint against Metrobank regarding her being billed for annual charges for a card Metrobank offered but which she had refused and returned to the bank.

I have a Metrobank credit card and had at least one experience similar to Tony Lopez's. Even if your Metrobank card is still within its credit limit, it sometimes inexplicably gets refused. It's not a big problem for me, but I can imagine the inconvenience for people who don't bring cash or who are in a hurry.

28 comments:

Anonymous said...

Banco De Oro has a very terrible credit card service. I applied for their credit card sometime in January. It's almost five months since I applied but I still have to receive my credit card.

It is taking them almost 2 months and counting to approve my change in billing address. In utter frustration, I decided to cancel my application.

This shows how this so-called mega-banks are turning out terrible services. They really suck!

BDO stands for BAGAL DE ORO!

ron said...

Banco De Oro's service is indeed the worst!

My credit card expired in June 2008. I was expecting that my card would be delivered within the month but I never received it. My wife, who works in the same building and receives my monthly bills, even received my July billing statement and paid for it in time. But my new card never came.

I called their customer service and inquired about my card in July 22, 2008. I was told that based on their records, their courier brought it to my previous employer but was informed that I have already resigned, so the courier returned my card to them. Apparently, their customer service department does not seem to have genuine concern about maintaining continuous relationship with their clients that no one among them tried to get in touch with me. Granted that I failed to inform them of my resignation, they have my resident address and my mobile number. Considering that they can make reminder and follow up calls regarding account dues, why did they never attempt to call me regarding my card?

I called customer service and a certain staff named Lilian advised me to just fax a letter to them indicating my new mailing address and a proof of billing. I followed her instructions and faxed my letter early this morning (July 24, 2008) indicating my request that the card be delivered soon because I am leaving the country by the first week of August and will be away for a long time. However, when I called in the afternoon to confirm receipt of my letter, a certain Fay told me that they still need to verify it for three (3) more working days before they could have their courier deliver my card again. Worst, their courier might take up to ten (10) working days in delivering the card to me. Since it will be futile if my card would be delivered after I have gone, I asked if I could just refund the annual membership fee which I paid in July 15, 2008. I was told that they do not refund payments and that they cannot do anything but follow the standard process.

I hang up the phone on her because she was rude and I was not satisfied with the customer service I was receiving from her end. And in this regard, I am discouraging all of this blog’s readers who are planning to apply for a BDO Credit Card. Their service is the worst of all!!!

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My credit card expired in June 2008. I was expecting that my card would be delivered within the month but I never received it. My wife, who works in the same building and receives my monthly bills, even received my July billing statement and paid for it in time. But my new card never came.

I called their customer service and inquired about my card in July 22, 2008. I was told that based on their records, their courier brought it to my previous employer but was informed that I have already resigned, so the courier returned my card to them. Apparently, their customer service department does not seem to have genuine concern about maintaining continuous relationship with their clients that no one among them tried to get in touch with me. Granted that I failed to inform them of my resignation, they have my residence address and my mobile number. Considering that they can make reminder and follow up calls regarding account dues, why did they never attempt to call me regarding my card?

I called customer service and a certain staff named Lilian advised me to just fax a letter to them indicating my new mailing address and a proof of billing. I followed her instructions and faxed my letter early this morning (July 24, 2008) indicating my request that the card be delivered soon because I am leaving the country by the first week of August and will be away for a long time. However, when I called in the afternoon to confirm receipt of my letter, a certain Fay told me that they still need to verify it for three (3) more working days before they could have their courier deliver my card again. Worst, their courier might take up to ten (10) working days in delivering the card to me. Since it will be futile if my card would be delivered after I have gone, I asked if I could just refund the annual membership fee which I paid in July 15, 2008. I was told that they do not refund payments and that they cannot do anything but follow the standard process.

I hang up the phone on her because she was rude and I was not satisfied with the customer service I was receiving from her end. And in this regard, I am discouraging all of this blog�s readers who are planning to apply for a BDO Credit Card. Their service is the worst of all.

mikeclor said...

metrobank used to have a good rep but now they refuse to return the pesos stolen from the atm from mmy account.

Anonymous said...

I also had a bad experience with BDO CC. I applied last year to be a member but was eventually disapproved. Months after, probably more than six months, I received a BDO and SMAC cards, cash pins and a welcome letter. I was quite surprised then because I did not apply to them again. However, since I am still interested,like any credit cards of course, I had to call their hotline number to have my card activated for use. A promise of return call was given to me after that. However, again, for reasons probably that I just resigned from my previous job immediately after marriage and eventually transferred to southern part of the country and would rather work as a free-lance professional and that these might have made them thought that I could not afford to pay the dues, I don't know but I just received a text days after that my card was disapproved for no stated reason at all but only an advise to call them if ever I had inquiries. Since I was disappointed by the outcome of my transaction with them, I preferred not to call.

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